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Are you on the Do Not Call Registry and You Still Get Solicitors’ Calls? Here’s What to do

Question:  I signed up with the National Do Not Call Registry, but I still receive telemarketing sales calls.  What recourse do I have?Answer:  In 2008, the federal government enacted The Do-Not-Call Improvement Act, which makes it against the law for a company to make a telemarketing call to a phone number which has been registered online at www.donotcall.gov. Solicitation phone calls should cease within 31 days of registration.  Furthermore, the registration never expires.If you’re still getting telemarketing sales calls, the Federal Trade Commission recommends that you check to see that your number is on the registry.  You can verify that your number is on the registry two ways: online at DONOTCALL.GOV (click on “Verify a Registration”), or by calling 1-888-382-1222 from the phone number you wish to verify.  However, you still may get calls from — or on behalf of — political organizations, charities and telephone surveyors, and calls from companies with whom you have an existing business relationship.If your number has been on the registry for at least 31 days, and a telemarketer calls, complain to the Federal Trade Commission via an email or by calling the number above. You’ll need to share the date of the call, and the phone number or name of the company that called you.  For more information about Illinois law, visit www.illinoislawyerfinder.com.  If you have a legal question, send it to illinoislawcolumn@isba.org.Illinois Law Now is a series of newspaper and internet posts prepared by the Illinois State Bar Association that address legal issues of interest to the public. For additional information about the law, visit http://www.illinoislawyerfinder.com/legal-faqs

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