Patients’ Concerns
A recent survey of patient satisfaction at emergency rooms across the country indicates that being kept well informed was the greatest concern as well as how well the staff cared about them as people and how well their pain was controlled.
Of the 1.4 million patients surveyed last year, waiting time in the ER was not of greatest concern but would have improved their overall satisfaction, according to the report that was done by Press Ganey, a consultant for more than 10,000 health care facilities. The average time spent for each visit to an emergency room four hours and three minutes in 2008.
