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The Gift of Cable TV — Your Rights and Services According to Law

Question:  What laws govern the delivery of cable and video services in Illinois? Answer:  Under Illinois’ Cable and Video Customer Protection Law, cable and video television providers must provide installation within seven days of a customer order. They must also repair service disruptions within 24 hours after being contacted by a customer, and they must provide the customer with total costs of any service and repairs before the work is performed. For other information, visit       For more information about Illinois law, visit If you have a legal question, send it to   Illinois Law Now is a series of newspaper and internet posts prepared by the Illinois State Bar Association that address legal issues of interest to the public. For additional information about the law, visit